Privacy Policy

Effective Date: 22 May 2025

Animal Health Certificates Cheshire ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website or contact us for services.

1. Information We Collect

We may collect the following information when you fill in forms on our website or contact us directly:

• Name

• Email address

• Phone number

• Home address

• Pet information (name, species, microchip number, etc.)

• Travel details (destination, date of travel)

• Any additional information voluntarily submitted

2. How We Use Your Information

We use your information to:

• Arrange and confirm bookings for Animal Health Certificates

• Communicate with you about your appointment

• Issue certificates and required documentation

• Improve our services and website experience

We do not share your personal data with third parties unless required by law or for certificate processing (e.g., official recording with APHA or Defra, where applicable).

3. How We Store Your Data

Your information is securely stored on password-protected systems. Email submissions may be held for legal or veterinary recordkeeping purposes in compliance with UK veterinary guidelines.

4. Cookies

Our website may use basic cookies to enhance your experience. You can disable cookies in your browser settings at any time.

5. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

• Access your personal data

• Request correction or deletion

• Object to our use of your data

To exercise your rights, contact us at: ekm.vetgroup@outlook.com

6. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of these sites.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.